Member communication is at the foundation of the program benefits and an important part of member identity verification. Providing us with accurate address and contact information is critical to keeping you in the AutoZone Rewards™ program loop. If you can't tell the customer service representative the address we have on file for you, he/she will not be able to assist you with balance or account specific inquiries.
No, we will not share any of your personal information with third parties, except to the extent necessary to conduct the services on AutoZoneRewards.com. Your information is used solely for administering the benefits of the AutoZone Rewards™ program. AutoZone® does not sell, license or rent any customer information.
If you cannot log-in, click on "Forgot Your Password" under the "Member ID or email address". Follow the instructions and an email will be sent containing a temporary password. Log-in to www.AutoZoneRewards.com using your temporary password and select "My Profile" from the main menu. Scroll down to "Change Your Password." Enter your "Current Password" and the "New Password." Retype your new password in "Confirm New Password" and click "Update." If you simply need to update your password, follow the above instructions after logging-in.
Get one credit for every qualifying purchase. A qualifying purchase is any in-store, on-line, or buy online, pick up in store ("BOPUS") transaction of $20 dollars or more, excluding federal, state, and local taxes, shipping charges, commercial account purchases, charitable donations, core deposits, Loan-a-Tool® deposits, loaner battery deposits, environmental fees, returns, refunds, purchases of gift cards, and items purchased with a gift card, merchandise credits and/or any Rewards or other awards.
Member benefits are all tied to the card and it is the easiest way that you can be assured of receiving your maximum Rewards. It also assures that you won't miss future promotions or changes made to the program's parameters.
Credits earned (for qualifying purchases) expire depending on the program available in your area. Register your account on AutoZoneRewards.com for specific terms and conditions associated with your account or ask a store associate for details on the program available in your area.
Yes, if you have previously registered your Rewards membership on-line and have a password to access your account. Tell a store associate that you would like to access your on-line AutoZone Rewards™ account via Z-net. He or she will then take you to an available Z-net station and click on "Rewards FAQs" to bring up the logon. In the upper left hand corner you will enter your membership number or e-mail and password to view your account information. Do not share your password with anyone for any reason. The store associate should step aside to let you enter this information yourself. Click "Sign Out" when you are done.
Program information is available through customer service (1-800-741-9179). Store associates are also available to answer questions. Your in-store receipt will also provide information regarding your status (account balances, etc.) in the program.
Yes, provide your store associate at the time of purchase with your phone number or 16 digit loyalty ID. They can locate your AutoZone Rewards™ account in the system and credit your account with the purchase. However, the store associate can not credit your account after a purchase has been made. You will need to log-in to www.AutoZoneRewards.com to adjust your account with the transaction information printed on your receipt. Select "Add A Receipt." and follow the instructions.
Yes, you must have your digital, printed or plastic AutoZone Rewards™ card present at the time of Reward redemption. This requirement helps ensure that your Reward is used by you and not someone that knows your phone number or account number. If you lose your Rewards card call 1-800-741-9179 as soon as possible to have your lost card deactivated.
Contact the AutoZone Rewards Customer Service Call Center at 1-800-741-9179 as soon as you realize your card has been stolen. This is very important to prevent someone else from using your Rewards. AutoZone is not responsible for redeemed Rewards. Please treat the card as you would cash. Any Rewards on your account at the time of deactivation, when you report it missing, may be transferred to a new card. After notifying the AutoZone Rewards Customer Service Call Center that your card was stolen, go to your local participating AutoZone to re-enroll and obtain a new card. Then call the AutoZone Rewards Customer Service Call Center and give the agent your new card number so they can transfer your Rewards. If your account is registered online and your card was simply misplaced (and in a safe location), login and print a new card. However, if you feel that for any reason, someone other than you may be able to obtain your card and use your rewards, follow the steps above to receive a new card.
Using your card is the best way to continue to take full advantage of the program benefits. If the card is not used, we may assume that you are no longer interested in the benefits or participating in the program.
No, in order to protect your earned credits and or Rewards, use is limited to the member associated with the card. However, multiple cards (i.e., unique memberships) can be activated within a family but earned credits and or Rewards cannot be combined. So each membership should be treated accordingly.
If you decide to end your membership in the program (or want to stop receiving program communications), please contact us in writing with your request and mail to AutoZone Rewards™ Customer Service, P.O. Box 664, Memphis, TN 38101.
Additionally, you can contact customer service at 1-800-741-9179 with your request.
Again, AutoZone® will not share your information with any third party.
Any AutoZone retail customer (excluding commercial accounts) who wishes to earn toward a Reward with every qualifying purchase and abide by the program terms and conditions may join the program. Employees of AutoZone® and their dependents are not eligible to participate in the program.
For starters, it's FREE! The program is designed to provide benefits to members that are exclusive and not available to the general public. Additionally, participation in the program (by using your card) helps us to learn more about customers like you; thereby, enabling us to continue delivering the best store experience for you.